Refund policy

We want you to be happy with your order. Since we don't maintain physical inventory or a returns facility, please review how our policy works before purchasing.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or isn't what you ordered, contact us at info@justshop.live within 30 days of delivery. Please include your order number and a photo of the item showing the issue. Once verified, we'll send you a full replacement or refund — you will not need to ship anything back to us.

Change of mind

Because we don't restock returned items, we're unable to offer refunds or exchanges for orders that arrive as described but are no longer wanted. Please review product details, sizing, and photos carefully before completing your purchase.

Order cancellations

If you need to cancel or change an order, contact us at info@justshop.live as soon as possible. We can only cancel orders that haven't yet entered processing with our fulfillment partner; once an order has shipped, it cannot be cancelled.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery for any reason, without justification, in accordance with EU consumer protection law. To exercise this right, contact us at info@justshop.live within 14 days of receiving your order. Approved refunds will be issued to your original payment method.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.