FAQ – Shipping & Orders

Shipping & Delivery

Where do you ship?

We ship to the United States and over 25 countries worldwide, including Canada, the United Kingdom, Australia, and much of Europe. Shipping availability and rates are confirmed at checkout based on your delivery address.

How long will my order take to arrive?

Because we partner with dropship suppliers, delivery timelines depend on your location and the product:

United States – Standard: 7–15 business days
United States – Express: 3–7 business days
Canada & United Kingdom: 10–20 business days
Other international destinations: 14–30 business days

These are estimates. Occasional carrier delays or customs processing may extend delivery times, particularly for international orders.

How much does shipping cost?

Shipping rates vary by product, origin, and destination, and are calculated at checkout so you always see the exact cost before you pay. Some items qualify for free standard shipping — this will be shown clearly in your cart.

Do you offer express or expedited shipping?

Express shipping is available for select products shipping within the United States at $15.00. Where express is available, you'll see it as an option at checkout.

Order Tracking

How do I track my order?

Once your order has been fulfilled and shipped, you'll receive a confirmation email with a tracking number. Use that number on the carrier's website to follow your shipment in real time.

My tracking hasn't updated — what should I do?

Tracking can take 24–48 hours to activate after your shipping confirmation email. If your tracking hasn't updated after 5 business days, please reach out to us using the contact details below.

Returns & Refunds

What is your return policy?

We want you to love what you ordered. If you have an issue with your item — wrong product, damage, or a quality concern — contact us within 14 days of delivery and we'll make it right. Because we work with dropship suppliers, we handle returns and refund requests on a case-by-case basis to find the best resolution for you.

Can I cancel or change my order?

Orders are sent to our fulfillment partners quickly. If you need to cancel or make a change, contact us as soon as possible after placing your order. We'll do our best to accommodate your request, but we cannot guarantee changes once fulfillment has started.